If you didn’t receive an order confirmation, please check your spam box. To make sure you will not miss any other order updates. Make sure to accept our emails so they will not be marked as “unwanted mail”. In case you can not find your order confirmation in your spam box, please contact Customer Service: info@lameremodesty.nl

It is unfortunately not possible to change or to cancel an order after you confirmed it. Check your personal information carefully before you place an order.

We want to emphasize the importance of checking the personal information you fill in before confirming. When an order is placed, no changes can be made afterwards. For further questions contact our customer service.

As soon as your order leaves our warehouse you will receive a track and trace code from Post NL which you can use to track your order

Once you have placed your order, it will be processed and handed over to Post NL. Delivery time is around 7 business days. A signature may be required upon delivery. If you are not home when they deliver your parcel, they will leave a note explaining where and how to collect your order. In case you did not collect your order and Post NL sent it back to us, we are unable to re-send your order. Your order will be cancelled and the refund will take place as soon as we have received the return package.

You always have the option to return your order within 14 working days after the shipping date. Make sure to return the products unworn, undamaged and with the attached labels. Keep your return receipt until we have processed it.

Return processing takes a maximum of 14 working days after receipt.

When the return has been processed, the purchase amount will be refunded as follows:

• iDeal / Bancontact: The amount will be returned to your account within five working days.
• PayPal: The purchase amount will be back on your PayPal account within three working days.
• AfterPay: You will receive a modified invoice by email.

PAY ATTENTION! Returned items are your responsibility until they arrive at our warehouse. So make sure they are properly packed and will not get damaged along the way. Always request proof of shipment from the service point. 

That’s no problem! Add a note to the return package, with your name, order number & email address.
To download the return from click the link below: https://lameremodesty.nl/retour/

Unfortunately, it is not possible to exchange an item. Do you want a different size or color? Place a new order.

• Returns are only possible in the return period of 14 days.
• Both the costs and the risk of shipping arefor your own account
• We only accept returns if they are returned in their original condition including labels & packaging. Damaged and / or used items will be refused and returned.
• Without a track and trace code, no investigation will be started into missing returns. So keep in mind that proof of shipment with track & trace code is a requirement to qualify for a refund