Terms of service
Company information
La Mere Modesty
KVK: 85498645
Billie Holidaystraat 14
3543EJ, Utrecht Netherlands
info@lameremodesty.nl
Shipping
We do our best to process and ship orders within 1 business day (Monday-Friday, excluding holidays). If you have any questions about your order, you can reach out to our Customer Service and we will be happy to help.
We ship to the following countries: Belgium, The Netherlands, Luxemburg and Germany. For inquiries regarding countries not listed above, please contact our Customer Service.
Returns & Exchanges
Returning a product is always possible, When requesting a return or exchange, make sure to mind the following information: You can return your order within 14 calendar days after receiving your parcel.
Fill in the form at https://lameremodesty.nl/retour/.
Please note that when returning/exchanging an item, the shipping costs are at your own expense. All goods are inspected upon return and should be clean and unworn.
For your own convenience, and ours, please return the scarfs in the bag you’ve received them in or use another sturdy bag to make sure we receive the goods in optimal condition.
Return address:
La Mere Modesty
Billie Holidaystraat 14
3543 EJ, Utrecht Netherlands
We aim to process any returns or exchanges within 14 calendar days and will contact you once the process is completed. Be aware that it might take up to 10 calendar days for the funds to be credited into your bank account, depending on your bank or card issuer.
We will issue a refund through our system within 14 calendar days. Any returns that do not comply with the aforementioned may be denied at discretion of La Mere Modesty. International returns All returned items should be declared as ‘Returns and Repairs of Dutch Merchandise’ on the customs declaration. This should be written on the packaging as well as in the declarations form. Returned packages that don’t have this mention may not be successfully delivered to our warehouse and might be subjected to additional fees. Incorrect order We aim to provide a smooth and easy order process. If you experience any issues with your order, please contact us at info@lameremodesty.nl.
Please include your order reference at all times when emailing us.
Payment method
We accept payment through iDeal (Netherlands only), PayPal, Creditcard or Afterpay with Klarna.